How do I make an appointment with your office?
There are several ways that you may contact us to schedule an appointment or with any questions. You may call the office directly at (305) 662-2686 or you may email a request to us at firstname.lastname@example.org. You may also complete and send us the form found in the “Contact Us” section of our website. You will receive a reply within 24 hours.
Since e-mail transmissions may not be completely secure, please understand that this form of communication may decrease the degree of confidentiality that the practitioner can maintain.
What are your office hours?
The hours and availabilities vary per doctor. Our offices are open Monday through Saturday. Please call our office for further information.
How do I know which therapist is right for me?
During the initial call, our experienced office manager will gather some key information regarding your presenting concerns. The information is then reviewed by the owners of our practice. Based on the patient’s concern and the doctor’s expertise, the doctor will then make a professional recommendation to the most appropriate provider in our practice. In the case that no one in our practice is an appropriate match, we will try our best to assist in the referral process.
What happens if I have to cancel my appointment?
There is no fee for appointments cancelled with 24-hour notice. For any appointment that is cancelled without 24-hour notice, a $75.00 cancellation fee will apply. Any courtesies or exceptions are to the doctor’s discretion. Please understand that we are not able to bill insurance companies for missed or cancelled appointments. Furthermore, any time less than 24 hours is not enough time to be able to offer that appointment to another patient in need.
How much are your fees for therapy?
The initial consultation is $250.00 for 60 minutes. Fees for subsequent sessions vary by therapist and generally range from $150 to $200 for a 50-minute session. Any courtesies are to the therapists' discretion.
Payment is due at the time services are rendered, unless other arrangements have been made in advance. Our office accepts cash, checks, and credit cards. Please call or email our office to discuss fees for therapy and testing.
Do you accept insurance?
We are currently providers for Cigna PPO & HMO Plans & Health Advocate EAP Sessions. If you would like to use your insurance, it must be submitted to us and verified by our office before the initial appointment. If you have an insurance that we do not accept, we may provide a prepared receipt for you to submit directly to your insurance company for reimbursement. There are additional fees for services not covered by insurance companies such as extended phone calls exceeding 15 minutes, excessive emails, review of medical records, preparation of letters, and in legal cases; preparation and travel.
How much does testing cost?
Please contact our office to discuss our fees for psychological, psychoeducational, neuropsychological and gifted evaluations.
Is therapy confidential?
As of June 01, 2005 the HIPPA (Health Insurance Portability and Accountability Act) became effective and under federal law all providers must comply. HIPAA helps ensure that all medical records, medical billing, and patient accounts meet certain consistent standards with regard to the handling of documentation and privacy. All patient information is treated with the utmost confidentiality and is only used for business purposes by authorized personnel. We will provide you with more information regarding HIPPA at your intake appointment.